Microsoft Dynamics CRM Training in Bangalore

About Microsoft Dynamics CRM training course in Bangalore

At Besant Technologies which are famous for their Microsoft Dynamics CRM certification training in Bangalore, anyone can learn in-depth methods and result-oriented Microsoft Dynamics CRM certification. People learn right from the basic concept to advance the learning of architecture, inheritance, inquiry, how to do model management, how to customize tools, how to extend data types. Also, they learn about the base enums, data manipulation, record searching, about X++, and tool development, people get knowledge about working with report designs, queries, best practices, methods, AOS setup, and variables at Besant Technologies.

The faculty is highly educated and skilled with Microsoft dynamics CRM certification training in Bangalore with more than seven years of experience. Once a candidate learns about the Microsoft Dynamics CRM training in Bangalore at Besant technologies training institute, he or she can expect a salary of $ 92,25,000 as a start. While an experienced candidate gets more than $ 1,25,000.

Microsoft Dynamics CRM Training Syllabus

Introduction

• Benefits of Closed Loop Marketing
• Creating and Using Marketing Lists
• Marketing Campaigns and Quick Campaigns
• Quick Campaigns
• Introduction to Marketing Campaigns
• Creating a Marketing Campaign
• Creating and Using Campaign Templates
• Importing Leads

Implementing and Managing Marketing Campaigns

• Campaigns, Campaign Activities and Marketing Lists
• Creating and Using Email Templates
• Sales Literature, Products and Price Lists
• Distributing Campaign Activities
• Capturing and Viewing Campaign Responses
• Working with Campaign Responses

Analysis, Reporting and Goals

• Analyzing Marketing Information with Lists, Views and Charts
• Working with Reports
• Creating and Managing Marketing Goals
• Creating Charts
• Customizing and Working with Dashboards

Sales Management in Microsoft Dynamics

• Introduction
• Overview of the Sales Process in Microsoft Dynamics CRM
• Core Records in the Sales Process
• Tracking Competitors and Managing Sales Literature
• Working with Leads
• Working with Opportunities
• Sales Processes, Workflows and Dialogs

Working with the Product Catalog

• The Product Catalog and the Sales Process
• Unit Groups
• Adding and Maintaining Products
• Creating, Maintaining and Using Price Lists

Sales Order Processing

• The Microsoft Dynamics CRM Sales Order Process
• Opportunities, Quotes, and the Sales Process
• Working with Orders
• Working with Invoices

Analysis, Reporting and Goals

• Analyzing Sales Information with Lists, Views and Charts
• Working with Reports
• Exporting Sales Information to Microsoft Office Excel
• Creating and Managing Sales Goals
• Creating Charts
• Dashboards

Service Management in Microsoft Dynamics

• Introduction
• Getting Started with Service Management
• Cases and the Service Management Process
• Queues and Contracts in Service Management
• Working with Cases in the Case Grid

Working with Cases and Contracts

• Creating Case Records
• Working with Cases
• Contracts and Contract Templates
• Creating and Working with Contracts
• Using Contracts with Cases

Using the Knowledge Base

• Article Templates
• Creating, Approving and Publishing Articles
• Using and Searching the Knowledge Base
• Cases and Knowledge Base Articles

Working with Teams and Queues

• Introduction to Teams
• Introduction to Queues
• Creating and Managing Queues
• Working with Queues and Queue Items
• Using Workflows with Queues

Analysis, Reporting and Goals

• Service Management Reports
• Service Management Charts and Dashboards
• Goal Management for Service

Service Scheduling in Microsoft Dynamics

Introduction

• Service Scheduling Overview
• Service Scheduling Scenarios
• Service Scheduling Process
• Working with Service Activities and the Service Calendar
• Closing, Canceling, or Rescheduling a Service Activity
• Using Charts and Reports to Analyze Service Activities

Advanced Topics

• Understanding the Service Activity Scheduling Engine
• Resources, Services and Selection Rules
• Incorporating Customer Preferences
• Resource and Service Capacity Requirements
• Understanding Sites and Same-Site Requirements

Microsoft Dynamics Customization and Configuration

• Business Units and Security Roles
• Business Units
• Managing Business Units
• Security Features

Configuring Users and Teams

• User Management Overview
• Adding and Maintaining User Accounts
• Team Configuration

Customizing Microsoft Dynamics CRM Overview

• Customization Methodology
• Who can Customize Microsoft Dynamics CRM?
• Types of Customizations
• Types of Customizations – Solutions

Customizing Fields

• Customization Concepts
• Field Data Types
• Field Properties
• Creating Fields
• Creating Option Sets

Customizing Entities

• Entity Concepts
• Modifying Custom Entities

Customizing Relationships and Mappings

• Types of Entity Relationships
• Creating Entity Relationships
• Entity Mapping

Customizing Forms, Views and Charts

• Basic UI Customization Capabilities
• View Customization Overview
• Charts
• Form Customization Overview
• Other Form Objects
• Creating New Forms

Configuring Field Security

• Field Security Scope
• Field Security and Other Security Methods

Configuring Auditing

• Enabling Auditing
• Viewing Audit Data
• Managing Audit Partitions

Configuring Solutions

• Solutions Review
• Exporting and Importing Unmanaged Solutions
• Exporting and Importing Managed Solutions

Upcoming Batch Schedule for Microsoft Dynamics CRM Training in Bangalore

Besant Technologies provides flexible timings to all our students. Here are the Microsoft Dynamics CRM Training Classes in Bangalore Schedule in our branches. If this schedule doesn’t match please let us know. We will try to arrange appropriate timings based on your flexible timings.

• 25-11-2024 Mon (Mon - Fri)Weekdays Batch 08:00 AM (IST)(Class 1Hr - 1:30Hrs) / Per Session Get Fees
• 21-11-2024 Thu (Mon - Fri)Weekdays Batch 08:00 AM (IST)(Class 1Hr - 1:30Hrs) / Per Session Get Fees
• 23-11-2024 Sat (Sat - Sun)Weekend Batch 11:00 AM (IST) (Class 3Hrs) / Per Session Get Fees

Can’t find a batch you were looking for?

Request a Batch

Trainer profile of certified Microsoft Dynamic CRM Training

The Microsoft Dynamics CRM training in Bangalore allows you to get an hands-on practical approach with the Trainers. The real essence of the Professional trainers of the Microsoft Dynamics CRM certification training in Bangalore at Besant technologies are:

• There is a talented and dedicated faculty to help you with the Microsoft Dynamics CRM project to solve all your doubts and queries related to it. They will help you in every manner to make you understand about the Microsoft Dynamics CRM
• Once you complete your Microsoft Dynamics CRM project, certification is given to prove your skillsets to companies
• Microsoft Dynamic CRM trainers have more than seven years of experience
• Our Microsoft Dynamic CRM trainers have taught more than 2000 students in Microsoft Dynamic CRM training certification course in Bangalore at Besant technologies

Microsoft Dynamic CRM Exams & Certification

Besant Technologies Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher’s as well as corporate trainees.

Our certification at Besant Technologies is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC’s of the world. The certification is only provided after successful completion of our training and practical based projects.

Key Features of Microsoft Dynamic CRM Training

Training Courses Reviews

Frequently Asked Questions